RETURNS & EXCHANGES

RETURN OR EXCHANGE POLICY

You have 10 days from the date of delivery to claim for the return or exchange if :

  • The product is damaged, stained, defected or incomplete.

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

  • The product received does not match the size ordered.

  • Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.

  • Please be advised that inner-wear products are non-returnable/exchangeable due to the nature of the products and to maintain hygiene standards.
  • Fragrances, cosmetics, jewelry are neither exchangeable nor returnable.

  • Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

HOW TO APPLY FOR THE RETURN?

  • To return an item, please email us at eshop@halanoor.pk with the return reason and order details. 

  • Once our customer support team approves the return you will be requested to send the parcel to us.

  • Please note that you are responsible for the cost of returning the items to us.

WHEN WILL RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receipt. 

  • During busy periods please allow up to 14 working days for your return to be processed.

WHAT IS OUR SIZE EXCHANGE POLICY?

  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back to E-commerce team by contacting us via email at eshop@halanoor.pk within 10 days of the delivery date. 

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

DO WE OFFER REFUND?

  • Unfortunately, we don’t offer any refunds. However, In the case where we won’t be able to offer an exchange or any solution we may offer a refund.

  • Any online payments received by Hala Noor is in PKR, therefore, in case of refunds amount will be reversed/refunded in PKR.

  • In the case of REFUND shipping and handling charges will not be refunded. 
  • The minimum period for processing refund is 7-10 working days depending on the mode of payment. 

RETURNS OF SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.